1. Agreement to terms
Plain English: using Crewplate means you accept these terms.
These Terms of Service (the "Terms") are a binding agreement between Crewplate LLC, a Delaware limited liability company ("Crewplate," "we," "us," or "our") and the business or individual that creates an account or otherwise uses the Crewplate service ("you" or "your"). By creating an account, clicking to accept, or using the service in any way, you agree to these Terms and to our Privacy Policy, which is incorporated by reference.
If you use Crewplate on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and "you" refers to that entity. If you do not agree to these Terms, do not use the service.
2. The service
Plain English: Crewplate is business management software for service crews.
Crewplate is web-based business management software built for service crews — pressure washing, auto detailing, landscaping, holiday lighting, and similar trades. The service includes tools for estimates, invoicing, scheduling, customer records, job tracking, team coordination, and simple bookkeeping, together with related features we may add over time.
Crewplate is a tool, not a party to your business relationships. You remain solely responsible for the work you perform, the prices you quote, the documents you send, and your compliance with the laws that apply to your trade (licensing, taxes, consumer protection, and the like).
3. Accounts and roles
Plain English: the owner controls who is on the account, and everyone keeps their login safe.
Each Crewplate account has an owner. The owner controls team access — inviting users, assigning roles, and removing users — and is responsible for the actions taken by everyone the owner grants access to. Choose roles carefully: some roles can see money and customer information.
You agree to provide accurate account information and keep it current, keep your credentials confidential, not share logins between people, and notify us promptly at hello@getcrewplate.com if you suspect unauthorized access to your account. You are responsible for all activity that occurs under your account until you notify us.
4. Free trial
Plain English: start with a 30-day free trial (a card is required); you're only charged when the trial ends, unless you cancel first.
New accounts begin with a 30-day free trial. A valid payment method is required to start the trial. We will not charge you during the trial, and you may cancel any time before it ends at no cost. If you do not cancel before the trial ends, your paid subscription begins automatically at the plan and price you selected. We show the applicable price before you start.
5. Subscription fees
Plain English: month-to-month or annual plans from $39/mo, cancel anytime, 30 days notice before prices change.
Current published pricing is: Solo $39 per month, Crew $69 per month, and Company $129 per month, plus $9 per additional user per month on the Crew and Company plans; annual plans are offered at a discount shown at checkout. All plans are subscriptions that renew automatically for the period you choose (monthly or annually) until you cancel. You may cancel at any time, effective at the end of the current billing period; fees already paid are non-refundable except where required by law. Closing your account is different from cancelling, and is the stronger of the two: it ends the subscription immediately rather than at the end of the period, so you give up any remaining paid days, and it schedules every record in the account for permanent erasure 30 days later. If your account includes a Crewplate business phone number (Section 5c), closing the account also releases that number permanently on the same schedule — it cannot be recovered afterwards, so update anywhere it is published first. You can undo a closure by signing in during those 30 days, but doing so does not restart the subscription — you would choose a plan again. You are responsible for any applicable sales or similar taxes. The pricing page controls if figures here differ.
Prices may change, but we will give you at least 30 days advance notice before a price change takes effect on your account. You may also purchase optional add-ons, such as additional ✦ AI credits, at the prices shown in the app; add-on purchases are one-time and non-refundable except where required by law.
5a. Online payments (Stripe)
Plain English: if you turn on online payments, you get paid into your own Stripe account, you're the merchant, and Crewplate takes a small processing fee.
Crewplate lets you accept card and bank payments from your customers through Stripe. To use this, you connect or create your own Stripe account and agree to the Stripe Connected Account Agreement. When you enable online payments: (a) you are the merchant of record for payments from your customers, and money is paid into your own Stripe account and paid out by Stripe on Stripe's schedule; (b) you are responsible for the goods and services you sell, for refunds, and for any chargebacks or disputes, including amounts Stripe reverses; and (c) each payment carries a processing fee — the card and bank rates shown in the app — which covers Stripe's fees plus a Crewplate application fee. Crewplate is not a bank, money transmitter, or party to the transaction between you and your customer; Stripe processes and holds the funds. We do not store full card or bank-account numbers.
5b. Text messages to you
Plain English: giving us your mobile is optional, we only text you about your own account, and STOP works instantly.
You may optionally give us a mobile number and tick the consent box when you sign up. The box is never pre-checked, and consent is not required to create an account or to buy anything. If you opt in, Crewplate sends you account and security messages only — one-time sign-in codes, security alerts, and notices about your own subscription such as a failed payment or a trial ending. We do not send you marketing or promotional texts on this number, and we do not use it to text your customers. Message frequency is up to approximately 6 messages per month. Message and data rates may apply depending on your mobile plan. Reply STOP to any message to cancel at any time, or HELP for help; you can also email us to be removed. Carriers are not liable for delayed or undelivered messages. We keep a record of your number, the exact consent wording you agreed to, and the date, because the mobile carriers require that proof; see our Privacy Policy for how it is handled, including that it is never shared with third parties for marketing.
5c. AI phone receptionist
Plain English: an optional AI can answer your business line — every call opens by saying it is an AI, recording is your choice, minutes count for the current month, and the number is released if you close the account.
Paid plans can turn on an AI phone receptionist. When you enable it: (a) we provision one business phone number for your account through our telephony carrier, included with the feature; (b) calls the AI answers consume minutes — each month includes the minutes shown in the app, and you may buy additional minute packs at the prices shown, which apply to the current calendar month and expire when it ends, as shown before you buy; (c) every AI-answered call opens with a disclosure that the caller is speaking with an AI assistant and, when call recording is on, that the call is recorded — the disclosure cannot be turned off while recording is on; (d) you choose whether calls are recorded, and you are responsible for that choice, for how you forward or publish the number, and for complying with the call-recording and telephone laws that apply to your business; (e) recordings, transcripts, voicemails, summaries, and the details callers share become part of Your Content under Section 6; and (f) if you close your account, the phone number is permanently released and cannot be recovered. Minute packs are one-time purchases and non-refundable except where required by law, and AI conversation output is subject to Section 9.
6. Your data
Plain English: you own your books, you can export anytime, and we only get the license we need to run the service.
You own all data you enter into Crewplate — customers, jobs, estimates, invoices, notes, and everything else (collectively, "Your Content"). These Terms do not transfer ownership of Your Content to us.
You grant Crewplate a limited, non-exclusive, worldwide license to host, store, back up, transmit, display, and process Your Content solely as needed to operate, secure, support, and improve the service for you. This license ends when Your Content is deleted from the service, except for residual copies in routine backups, which are purged on our normal backup cycle.
You can export Your Content at any time using the export tools in the app. We encourage you to keep your own regular exports.
7. Your customers' data
Plain English: you promise you're allowed to put your customers' information into Crewplate.
Your Content will typically include personal information about your customers — names, addresses, phone numbers, service history. You represent and warrant that you have the right, and any consents required by applicable law, to collect that information and enter it into Crewplate, and that your use of it through the service complies with the laws that apply to you.
We process your customers' information on your behalf and on your instructions, as described in our Privacy Policy. We do not sell it, and we do not use it to market to your customers.
8. Acceptable use
Plain English: use Crewplate lawfully for your own business — no abuse, no reselling, no scraping.
You agree not to, and not to permit anyone using your account to:
- use the service for any unlawful, fraudulent, or deceptive purpose, or to store or send unlawful or infringing content;
- abuse, harass, or threaten any person through the service, or use it to send spam;
- interfere with or disrupt the service, probe or test its security, or attempt to access accounts or data that are not yours;
- resell, sublicense, rent, or provide the service to third parties as a service bureau or competing offering;
- scrape, harvest, or extract data from the service by automated means, or use the service to build a competing product; or
- reverse engineer, decompile, or copy the software except where the law expressly permits it.
We may suspend or restrict accounts that violate this section, with notice where practicable.
9. AI features
Plain English: AI output is a draft for you to review — check it before it goes to a customer.
Crewplate includes assistive AI features (marked ✦ in the app) that can draft messages, estimates, summaries, and similar content. AI output is generated automatically and may be inaccurate, incomplete, or unsuitable for your situation. It is provided to save you typing, not to make decisions for you.
You are responsible for reviewing and approving all AI-generated content before sending it to a customer or relying on it. AI features are provided "as is," and their output is not legal, tax, accounting, or other professional advice.
10. Availability
Plain English: we work hard to keep Crewplate running, but don't guarantee zero downtime.
We work in good faith to keep the service available and to schedule maintenance thoughtfully, but we do not guarantee any particular level of uptime, and the service may be interrupted for maintenance, updates, or reasons outside our control. Because interruptions can happen, we recommend exporting your data regularly.
11. Third-party services
Plain English: Crewplate runs on vetted third-party infrastructure, with payments handled by Stripe.
The service is built on vetted third-party providers spanning core infrastructure (database, authentication, hosting, and network/security), payment processing (Stripe), email delivery, AI features, and usage analytics. We choose reputable providers and configure them carefully, but their availability and performance can affect the service, and events on their platforms that are beyond our reasonable control are not a breach of these Terms. Your use of features powered by these providers may also be subject to their own terms — for example, Stripe's agreements for payments. We may change providers over time; our Privacy Policy describes how these providers handle data, and the specific list is available on request.
12. Intellectual property
Plain English: you own your data; we own the software, design, and brand.
Crewplate LLC owns the service and everything that makes it up — the software, design, interfaces, text, graphics, logos, and the Crewplate name and marks. These Terms give you a limited, non-exclusive, non-transferable right to use the service for your own business while your account is in good standing. No other rights are granted, and nothing in these Terms transfers our intellectual property to you.
If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without obligation to you. Feedback never includes Your Content, which remains yours under Section 6.
The service refers to third-party product and company names — pump, engine, tank, and equipment brands in the built-in catalogs, and the names of other software you may migrate records from. Those names and marks belong to their respective owners; we use them only to identify the products and services themselves, and no affiliation, sponsorship, or endorsement is implied in either direction.
13. Termination
Plain English: either side can end this, and you get a window to export your data on the way out.
You may stop using the service and cancel your account at any time. We may suspend or terminate your account if you materially breach these Terms, if required by law, or if we discontinue the service, and we will give notice where practicable — including reasonable advance notice if the service itself is being discontinued.
After cancellation or termination, we will make your data available for export for at least 30 days (except where your account was terminated for fraud or unlawful use and the law prevents it). After the export window, we may delete Your Content from the service. Sections that by their nature should survive — including Sections 6, 12, and 14 through 17 — survive termination.
14. Disclaimers
Plain English: the service is provided as is, without warranties.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, CREWPLATE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY OUTPUT — INCLUDING CALCULATIONS AND AI-GENERATED CONTENT — WILL BE ACCURATE OR COMPLETE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.
15. Limitation of liability
Plain English: our liability is capped at what you paid us in the previous 12 months.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CREWPLATE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS IS CAPPED AT THE FEES YOU PAID TO CREWPLATE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100) IF THAT AMOUNT IS GREATER. THESE LIMITS DO NOT APPLY WHERE THE LAW DOES NOT ALLOW THEM TO BE LIMITED.
16. Indemnification
Plain English: each side covers claims caused by its own conduct.
You will defend and indemnify Crewplate against third-party claims arising from Your Content, your use of the service in violation of these Terms or the law, or your business dealings with your customers. Crewplate will defend and indemnify you against third-party claims alleging that the service, as provided by us and used as permitted, infringes that third party's intellectual property rights.
The indemnified party must give prompt notice of the claim, allow the indemnifying party to control the defense and any settlement (provided a settlement does not impose obligations on the indemnified party without its consent), and reasonably cooperate.
17. Governing law
Plain English: these terms follow Virginia law, where Crewplate operates.
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the service will be brought exclusively in the state or federal courts located in Virginia, and each party consents to their jurisdiction. Nothing in this section prevents either party from seeking small-claims relief where available.
18. Changes to these terms
Plain English: if the terms change materially, we'll tell you before the change takes effect.
We may update these Terms from time to time. For material changes, we will give you at least 30 days advance notice by email or in the app before the change takes effect. Continued use of the service after the effective date constitutes acceptance of the updated Terms; if you do not agree, cancel your account before the change takes effect. The "Last updated" date at the top of this page reflects the current version.
19. Contact
Plain English: questions go to hello@getcrewplate.com, or by mail to our Virginia address.
Questions about these Terms can be sent to Crewplate LLC at hello@getcrewplate.com, or by mail to Crewplate LLC, 11900 Livingston Road, Suite 139, Manassas, Virginia 20109. We read everything and reply to nearly everything.